What clients are saying...
I was extremely pleased with Paula as my realtor when selling my home in Waukesha. During the entire process she was very professional, helpful and offered excellent communication. She always went above and beyond, and I was most impressed with her knowledge and experience. I would recommend her in a heartbeat, and she definitely deserved an excellent (5 stars) rating.
Paula was an excellent guide throughout the home selling process. Her feel and experience for what staging worked in presenting my house in the best possible light was invaluable, and in my opinion what sold the house! She had great photographers. She has many contacts with contractors she could rely on to expedite home preparation. She knew all the ins and outs required in navigating a home sale and gave good, solid advice when needed. Overall I'm extremely pleased.
We can't say enough about Paula! She was proactive, quick to respond to questions, and offered honest opinions. Her experience is evident and as first time home buyers we leaned on her for everything! She helped us buy our dream home in our dream neighborhood! She is AMAZING!!!!
Paula was excellent throughout our entire home-buying process from house hunting to closure. She is very personable and helped us identify our desires and priorities within a home. She is extremely knowledgeable, not only of the home buying process and her role, but particularly on house tours. As first-time home-buyers, my wife and I were limited in our knowledge of what to look for, the right questions to ask. As we took tours, Paula helped us learn all of the important considerations and things to catch! She also followed us through every step of loan approval and and closing, assisting in ways beyond what we had hoped for! In our opinion, the best realtor you could hope to find!
My experience working with Paul A. Langlois was five stars PLUS!! From the first time I met Paula, I found her to be so helpful and caring. Paula was extremely organized, knowledgeable, and she paid such close attention to details. I was so grateful for her expertise to locate contractor's for the pre-listing work that was required. Paula provided clear directions on what to do to get my home sold quickly, and she provided all the support I needed. Paula is an outstanding realtor who goes over and above to assist the seller, and the buyer to meet their needs. I am so grateful to have had the opportunity to work with Paula, and I feel truly blessed to now be living in my new beautiful home thanks to her!
5 stars for amazing Paula. Best realtor ever.
Paula Langlois is an excellent realtor! She made buying and selling a home such a smooth process. Paula is a hard worker, that gets results for her clients! I would highly recommend Paula if you are looking to buy or sell your home.
Paula was fantastic to work with! We interviewed a few realtors before making our decision on a listing agent. Paula was the most prepared agent for that interview and we are so glad we hired her. She was personable, professional and detail oriented. She let us know what to expect with the selling process and kept us posted every step of the way. We would strongly recommend Paula to anyone looking to buy or sell a house.
Paula is an experienced professional that partnered with us on all of our questions and needs. Our family has had multiple interactions with her over the years and there was never a thought of not partnering with her on the sale of our home.
A good friend told me to call Paula when she knew I was putting my condo on the market. I have never regretted having her handle the sale of my condo. Paula treated me with kindness and respect, if I sent her emails, she would get back to me right away and answered any questions I had. I definitely would recommend Paula to anyone thinking of selling their home.
Paula was a Godsend to us; everything she did was outstanding. Paula always kept us up-to-date on all happenings containing to our property. As I am a very 'picky' person, there could have been no one that could have done a better job. Personally, if you are thinking of selling your home, I would recommend Paula ----she doesn't miss a beat!!!! SO LUCKY TO HAVE HAD HER FOR 'MY' REALTOR. If you are lucky enough to have Paula for your realtor now or in the future, you will find with Paula THE VERY BEST POSSIBLE SERVICE AND KNOWLEDGE; I GIVE PAULA A BLUE RIBBON FOR 1st PLACE IN EVERYTHING THAT CONCERNS SELLING YOUR HOME. IF I COULD, I WOULD ADD A SPECIAL 6TH STAR ABOVE FOR PAULA:RESERVED FOR ONLY THE BEST!
Very focused on selling our house and helping us find a new place (that we bought). Very accessible at all times and very easy to work with. - For the house we sold, did a very good job of getting the place in the ideal shape for selling it. She did staging and gave us tips on what we needed to do. - For the condo we bought, paid close attention to what we told her our needs for a new place were and asked lots of questions to make sure she really understood.
Outstanding third house Paula sold for us in a couple of days all over asking price
Paula was amazing. She had a very unique approach for our very unique house and the results were tremendous. We can't thank her enough for all the obstacles she tackled on our behalf. She is our #1 realty agent going forward. We will certainly use her in the future again also and recommend her to our friends.
Paula was fantastic, on top of every thing, great communicator, Honest
Paula and her team were amazing and took care of all of my questions and concerns during the process of staging, selling, and completing the sale of our Wisconsin home! Thank you!
Paula did an excellent job helping us but and sell our homes. Her expertise in the real estate market was greatly appreciated.
We can't thank Paula enough for everything she has done for us! We have tremendous gratitude for her in helping us find a great buyer for our condo to finding us our dream home! She is professional, honest, hard working, an excellent communicator, knowledgeable, and someone you can trust to take care of things with always having our best interest at heart. We would never give her up as our realtor for anything! Shorewest, you have a phenomenal agent on your team!
We can't thank Paula enough for everything she has done for us! We have tremendous gratitude for her in helping us find a great buyer for our condo to finding us our dream home! She is professional, honest, hard working, an excellent communicator, knowledgeable, and someone you can trust to take care of things with always having our best interest at heart. We would never give her up as our realtor for anything! Shorewest, you have a phenomenal agent on your team!
We can't thank Paula enough for everything she has done for us! We have tremendous gratitude for her in helping us find a great buyer for our condo to finding us our dream home! She is professional, honest, hard working, an excellent communicator, knowledgeable, and someone you can trust to take care of things with always having our best interest at heart. We would never give her up as our realtor for anything! Shorewest, you have a phenomenal agent on your team!
Paula is truly a Five Star realtor! She put in the time and effort and sold my home in a day. I would recommend her to anyone and everyone!
Paula is an excellent realtor and I would recommend her to everyone! She sold my property in one day and made the whole process of selling my home easy for me.
Paula Langlois is a fabulous realtor and I could not recommend her more.
This is the third time we have worked with Paula. She and her 'crew' are so organized and professional, and we feel we ar win very capable hands. She's sold two homes for us, each within 24 hours, with very solid offers. She also helped us find a home. We'd definitely recommend her to anyone.
Paula came highly recommended and we were not disappointed. She's a professional in every sense and has a deep and wide understanding of the entire real estate process. Her attention to detail and sound advise helped make the entire experience nothing but positive. We were very pleased with both the purchase of a new home and the successful sale of our old one. We will recommend Paula highly to all our friends and family going forward.
We have worked with Paula since the sale of our home in 2018. She is extremely responsive and professional. She listens and gives straightforward feedback during all stages of the home selling process. Thank you, Paula!
Paula is a fantastic realtor and I recommend her every chance I get.
Paula's experience and proven methods of preparing and making homes ready for market was invaluable. She has her cadre of 'people' at hand for whatever you need, painters, carpets etc which made it so easy and efficient. Plus her staging inventory and decorating people are amazing. She made a potentially painful process painless and actually enjoyable. Thank you Paula!!!
Paula is incredible! She was always quickly available for questions and walked me through the process so easily. She was on alert to make sure that my new home was properly inspected and that the sellers followed through with fixes. Paula always had my best interests in mind!
My wife and I relocated to the Brookfield area from Indiana 5 years ago, Paula was instrumental in helping us find a wonderful starter home in the area. Her knowledge of the area, and frank feedback of houses proved more valuable than we realized at the time. When we needed to find a larger home in the same area due to a growing family she was the first person we called. She's the realtor you want to have on your side during closings! Would absolutely recommend.
Paula did a wonderful job of staging the property, as well as keeping us updated on Process of the sale.
Paula did an excellent job helping us to sell our home. As we were out of town she helped us with all minor and major details necessary to prepare the house to sell. She also helped us with contacting people and making sure that all necessary repairs are done on a timely basis before closing. Her best quality is to try to help her client with her full effort. We got her referral from one of our friends whom she helped to sell their house. They were also very pleased with her professionalism.
Working with Paula was an outstanding experience from start to finish. This time period was fortunately for us very short as our home sold in one day. Her hard work and attention to all of the small details resulted in 7 offers for us to consider. We have sold 4 previous homes and this is the first time that I have felt that the agent earned the commission that I paid.
Paula is an all around AMAZING agent. She is responsive, knowledgeable. Able to work though any situation. Best out there!
Paula did a great job again! I have now used Paula for both investment and primary residence transactions. Paula goes the extra mile for her clients.
Paula did an excellent job helping us both buy and sell a home. She had a clear understanding of the market, guided us for every step in the process and was extremely responsive. She is a true professional at what she does!
Paula Langlois is an amazing realtor! We had a great experience both buying and selling homes with her. We have highly recommended her services to all of our friends and family.
Paula has the experience and knowledge to know exactly what to do to get a house sold. There is no one better than her.
Paula was amazing! She thought if everything- gave us timelines, notice of what was needed when, and recommend several excellent professionals to help us with our moving process. Paula was always quick to answer questions or concerns either via email or text. Absolutely best experience possible! Greg and Lisa
Paula rocks.
Paula was outstanding. I highly recommend her. She had our house on the market and looking great fast. She took care of everything for us in a fast and professional manner.
Excellent experience......she and her team, are professional, complete and make one feel comfortable throughout the process.
We worked with Paula for a couple years patiently waiting for the right home in a tense market. Paula's dedication and patience was very much appreciated as first time home buyers and we felt comfortable leaning on her knowledge and experience.
Like my past dealings with Paula of Shorewest, My most recent land acquisition was handled professionally, timely and in a very reassuring manner. I was very happy with the arrangement and execution. - Robert Burkhardt
Paul was great to work with.....the best experience we have ever had selling a house! We would strongly recommend her to other people we know.
Paula did a wonderful job. Professionally and personally. Paula laid out the plan in detail, executed the plan perfectly and kept us completely informed throughout the process. No surprise that our house sold quickly and at the right price.
Paula goes above and beyond for her clients. This was a little nerve wracking for me and Paula held my hand through this whole process. I would recommend her services to all of my friends.
Paula patiently spent 11 months helping us buy and sell a home. Since we hadn't bought or sold a home In 24 years, we were basically novices and she was a huge help every step of the way. She treated us as if we were in the $million market rather than a more modest price category. Her stager and photographer were professional and did a great job for us. Her son Michael, who helped at times, was a delight to meet and work with. We would not hesitate to refer her to anyone needing a real estate agent. 5 Stars Jim and Kay Lob
Paula was AMAZING to work with! Her knowledge, skills, experience, and fantastic resources helped us to navigate the difficult task of selling our parents' home. She was extremely helpful as we were preparing the house for sale, guiding us and connecting us to great contacts to help with little projects that needed to be done before the house was listed. The listing itself was beautifully done - her staging and photos really let the assets of the house shine! Between the time the house was listed on a Friday and the followibg Monday morning, there were multiple offers at or above the list price, resulting in a quick accepted offer! On top of her wonderful work, Paula is a genuinely calm and pleasant realtor to work with. We can't thank her enough. We HIGHLY recommend her!!!
Paula did a great job! From both a seller and buyer perspective, 5 star rating. Paula sold my home for over asking price! Paula's attention to detail, responsiveness, and professionalism all make her a top broker. Paula has her client's best interest at all times.
5 star for Paula. This was my second time using her to sell a house. She is fantastic and so very knowledgeable. I would recommend her to anyone asking for a realtor.
Paula was the best real estate agent we've ever had. From beginning to end, she was professional and extremely competent. We greatly appreciated her communication skills - all questions were responded to very quickly and fully. We never had to worry that a detail was going to be overlooked. Paula is a credit to her field - I highly recommend her for her high standards and great advice as we went through the real estate process.
I experienced exceptional service from Paula Langlois both in the sale of my house and a subsequent purchase of a condo. Paula staged my house to the point I was wondering why I was moving. It sold timely and at an excellent price. Paula not only spent a lot of time helping me find a new home but because of her experience was able to point out the many-negatives that we ran across in a lot of the buildings. I did end up purchasing a condo at a very good price.
Outstanding work and professionalism. She has been involved in my last 3 home sales/purchases and I recommend her often.
Paula was wonderful! She is so personable and truly cares about you as a person! I felt like she was really trying to find the home that fit us and our personalities and she was so helpful and informative along the way! We will never find a better realtor :(
Paula was the most outstanding, trustworthy, knowledgeable, outgoing, and professional agent. She went above and beyond all expectations. She was patient as well as tenacious and we always knew she was acting on our behalf. I have been recommending Paula to anyone in search of a real estate agent.
We felt that Paula, staff, and camera crew did an exceptional job. The staging and picture presentation we feel sold our house faster than we could ever have imagined. She has sold a house for us in the past and also was exceptional then too . This is why we called her to sell this house and we have recommended her to others. Paula does a wonderful job and pays attention to detail. She also followed up on how we were doing after the move and closing. We couldn't be happier with the results. Thank So Much!!!! Rating: Better than Excellent! Dennis and Melissa Hodik
5 stars! Paula thank you for going the extra mile.
It has been a pleasure working with Paula again. Paula and team did a great job helping us to sell our house and purchase another one. Paula was extremely responsive, professional but yet friendly. She remained composed and offered excellent advice during negotiation with the sellers' of our new house.
Paula was fantastic!! She was extremely thorough through the entire process right up to closing. Can't wait to have her on my side with the next purchase we make!!
Excellent in terms of market knowledge for Brookfleld and Elm Grove. Excellent as to staging of property to create conditions for sale Excellent as to responsiveness to sellers and prospective buyers or buyer's agent. Well done.
Paula is simply the absolute best in realty! If you want to have an amazingly knowledgeable, kind, caring, smart, and very professional realtor, than there is no one better than Paula. Not only did Paula help us find our first home, she also helped us sell that home for a great price when we needed to move five years later. In addition, Paula helped find a realtor to assist us with our home search in the new location of our move. Her communication is above reproach and I could always ask her any questions about the buying/selling process throughout our journey. She demonstrated so much care in her job and the pure fact that she helps human beings with transitions through life. She is not a realtor concerned with dollar signs; she is purely concerned with the satisfaction of her clients. Paula truly is a friend to all and I would recommend her in a heart beat!
Paula is top notch, she was great to work with!. She always kept me informed on what was going on, and made the home selling process so easy and comfortable . I wouldn't hesitate one bit on recommending her to friends and family.
Paula was great to work with and helped us find our dream home! She was easy to get in touch with and always had our best interest at heart. We have already recommended her to family!
Our family moved to Brookfield from Pennsylvania this summer, knowing nothing about this area. We have often remarked how extraordinarily fortunate we were to find Paula online. It's hard to imagine someone with more knowledge of the area or greater real estate expertise. Paula took the time to learn our family's needs and tastes, and patiently guided us as we searched for our new home. We were confronted by a very tight market, where the most attractive homes were being snapped up quickly. Paula never pushed us to buy a home that wasn't a perfect fit. Ultimately, it was Paula's attentiveness that facilitated the purchase of our home. She called me at noon one day to alert me to the fact that a perfect home for our family had just come on the market (pictures weren't even available yet). We toured it that evening, and we loved it so much that we placed an offer immediately. We waited nervously the next day as many other prospective buyers toured the home, and in the end our offer was accepted. The seller later told us that our letter to her, which we wrote at Paula's urging, was what separated our offer in the end. Paula shepherded us from accepted offer to closing, making the process easy and with careful attention to detail. We couldn't be happier with the service Paula provided our family.
Paula is very efficient and her integrity is unquestionable. We truly enjoyed working with her. At every turn in the process of buying and selling she made herself available for all questions and concerns. A real pleasure to work with, and a fun person!
Paula was absolutely wonderful to work with! The greatest part about it was she wasn't pushy like some other realtors can be. She really wanted us to find the right house for us. And when problems arose with the other realtor she took action and really helped us out. She went above and beyond to make sure that everything went smoothly with the sale of our new home. Would highly recommend her to others!
Paula is a wonderful, down to earth, and all-in-one realtor! The whole process I only work with her-which when selling out of her area I learned how important that is! She is experienced and can help explain designs and laws to help with visioning what works! Highly recommend! We've used three times-and will use again!
Paula was amazing!!! She really went above and beyond for our family. I can't say enough about how great she was to work with. Some realtors can be pushy to get you into a home and make a sale but this is definitely NOT her style. We went at our own pace and she seemed to even know what we wanted without us telling her. I would recommend her to everyone!
Paula was absolutely amazing to work with! The knowledge that she brings to the buying and selling process is unmatched. She was by our side every step of the way to help make our real estate process go as smoothly as possible. We would definitely recommend her to family and friends and would use her in the future!
Paula was a pleasure to work with. She is honest, efficient and very knowledgeable in her profession. She works hard to do what's best for her clients! I would highly recommend Paula to anyone who is looking to buy or sell a home; she's fabulous!
We can't say enough about Paula and her team! Her patience and professionalism are second to none. We've experienced her expertise as both sellers and buyers and have been very impressed on both accounts. As sellers, she met with us several months before we planned to sell to talk about minor changes we could make to update the house for easier sale. When we were ready to sell, she gathered detailed market analysis, helped us price our home properly and brought in a caravan of items and assistants to help stage our home (all free of charge). Honestly, it never looked better! Our home received multiple offers and was sold within a day. As buyers, she helped us with a very difficult/frustrating purchase attempt, which ultimately did not work out (a blessing in disguise), but she was patient and professional through the entire process and hung in there with us to help us find and purchase a much nicer place, also within a day of listing on the market. Her years of experience in the industry and the southeastern Wisconsin market proved priceless to us, and we've since recommended her to many others.
Excellent!
Paula (and her entire team) was fantastic. She was receptive to our wants and needs, very responsive in a timely manner and a wealth of knowledge and information in both selling our old home and buying our new home. We would recommend her to anyone!
Paula was very helpful, and professional. I will recommend her to any one that I can
Paula was wonderful to work with! Her years of experience shows with her vast knowledge of the market and ability to stay on top of things every step of the way.
Paula provided exceptional service to me as I embarked upon the home buying experience. She took the time to get to know me and what type of home I hoped to find and was diligent in forwarding information to me for homes in my price range and market area. Paula answered my questions quickly and thoroughly. I relied on Paula's good judgment and experience to guide me through the process of placing the offer through closing. She is calm and knowledgeable in all phases of the real estate market. As a result, I have a home that I love and a friend in the real estate business.
Paula is awesome! With her help and advice, we sold our house in less than 24 hours, for more than our initial asking price! She's got her own photographer and interior designer that work closely with her, and she's got a storage locker full of furniture, decorations, wall hangings, drapes, etc., to stage your house to help make it look better than you ever expected it could! She's also got a rolodex full of local craft and trades people to help you quickly take care of any repairs or sprucing up you might need, saving you the time and effort associated with finding and vetting the workers yourself. We used her recommendations for landscaping and drainage tile experts, and were very pleased with the results. Paula and her team worked tirelessly in the 2 weeks leading up to listing our house, and it paid off for us in spades! If you're thinking of selling, talk to Paula first. You won't be sorry!
Paula was a wonderful realtor! She was available to show us homes at a moment's notice. She tailored our search specifically to our needs and understood exactly what we wanted in our home. She was extremely kind and understanding when we were discouraged and thought the perfect home would never come. She went above and beyond to help us put in our offer when the right home did come. She was really pleasant and we enjoyed looking for a home with her. She also did an excellent job selling our home. She decorated the house and took photos that helped it sell quickly. Our previous home was not in a high demand housing area, so having it sell in a week and a half was amazing. Thanks Paula!
Paula and team were so easy to work with. She sold our house in 1 day, with multiple offers at or above asking price. She is an expert on staging a house and knows the market! Paula stayed on board with us for months, as we searched for a new home. She was so patient (considering we were the most picky buyers), but she understood what we were looking for. She found us our dream home in our dream neighborhood! She held our hands through the inspection all the way to closing. I know I could call her for advice on just about any housing topic. We have and will continue to recommend her to friends and family.
Paul is wonderful. She is very communicative and responds quickly to questions. She made the process easy and enjoyable from the time I started looking for my house, through the offer and after the purchase. I was lucky to have the opportunity to work with someone so knowledgeable, trustworthy and dedicated.
Paula and her team are professionals with warm, caring hearts that don't miss any details. We could lean on them and trust everything was fully taken care of. Always attentive, aware of the laws, kept clear communication. Could not have had a better experience!
We hired Paula to sell our home and were so impressed! Within a few days of signing our contract, our home was staged and on the market. Her support and constant communication encouraged us as we started receiving showings. Paula's knowledge of the market, free staging services and her team of expert support staff were key in selling our home fast! We would highly recommend hiring Paula to sell a home! Jill & John P.
5 stars indeed! We have had the privilege of having Paula represent us when we sold my parents home, and then two homes of our own. She has been an absolute delight to work with, not to mention professional and knowledgeable. I would highly recommend her if you're thinking of selling or buying a home!
Paula is a seasoned professional that has developed a winning approach to selling homes. Our family was impressed with her ability to transform the house through staging and focus on highlighting its best features. I'd recommend Paula to others based on her marketing strategy, attention to detail and efforts in keeping me updated on progress. It was a pleasure working with her.
We couldn't be happier with Paula and her team at Shorewest. Our experience in selling our home was flawless and exceeded our expectations from start to finish. Our house was sold the day it was listed.
Paula is wonderful! She truly helped us buy our dream home and sell our existing home for a very reasonable and fair price! She was always available to answer questions and walk us through the process of buying and selling a home! She spent MANY Saturdays walking through homes with us and used her contacts to help us locate the perfect house in the perfect location. Her team was prompt and efficient, and we would highly recommend her to anyone looking to buy or sell their home!
Great person to work with . Went out of the way to get info. Thanks!!!
5 star rating for Paula and her entire team. No surprises....no false expectations...professional at every level. On time for each appointment and always responsive within minutes of voicemails no matter what time of day. Many times a better experience than any other realtor that has sold real estate for me.
Paula Langlois with the Shorewest Brookfield Office is truly an expert in the field.
She is amazing! I always felt like she listened to us and never made us feel like we were imposing on her. When she was with us she focused on us and not the text messages or voicemail that she was receiving. She was always professional and I gave us outstanding advice. I would recommend her to anyone looking for a home.
Paula and Amy are pros. I thank them for helping me through this process.
We have been busy with our recent move but I had planned to contact you regarding our overall experience with Paula Noack Langlois. Thank you for the opportunity and your interest. Paula was recommended by a good friend of mine. Our friends worked with Paula years ago but were so impressed with the job she did for them that I convinced my husband who had other contacts that Paula was the right person to help us sell our home. What I was most excited about was that she offered decorating ideas and staging services to prepare our home for the market. Paula's designer was wonderful to work with and gave our home that designers touch. From the day Paula came to take pictures and determine our starting selling price she revealed her bedside manners to us. She was irritated despite our efforts to have every last project completed so she could get pictures taken. This put a crimp in her plans of how she wanted to execute things so by the time we sat down to discuss the contract and pricing of our home she was very short with us. From that day forward it seems the tone was set. We came to a point after more than 7 months on the market where we were ready to re Paula due to many disappointments but because the house was staged we decided it would be best to confront her with our concerns. I shared with her in detail why we had lost faith in her ability to sell our home. Her response was shocking! Her exact words were if you have lost faith in my ability to sell your home then I think you have not worked with enough realtors . She was very defensive and in my opinion very unprofessional. I would never say that to a customer. She went on to tell me how great she was and all that she had done for us. No acknowledgement to our concerns or complaints just self applause and defensiveness. At that point we decided to lower our price to our rock bottom of 450K and give Paula 30 more days to sell our home in addition to a commission cut. Paula did agree and we did get an offer within a couple of weeks. During this long process there were several condo's that came and went because we did not have an accepted offer on our home. By the time we did have the accepted offer Paula knew we were ready to make a move as soon as something became available especially knowing our closing was in 4 weeks! I found a condo in Waukesha and on that Tuesday night requested a Wednesday showing for after 4:00pm so my husband could be meet me there. I knew this condo had everything we were looking for, it was priced to sell and if we were interested we would have to make an offer right away. Paula did contact me on Wednesday stating the home owner was not taking appointments after 3:30. That was her text. No question as to whether she could set something up for sooner that day or the next day etc. I had to text her back telling her I was available anytime on Wednesday. I did not here back from her until late morning at which time she was calling about something with the sale of our home. At the end of the conversation I asked if I had a showing for that day. She told me that Amy (her assistant) was working on it. I did not here from her the rest of the day. I contacted her on Thursday with no word back from her all day. By Friday morning I was so frustrated and knew that every day that went by meant there was a good chance there would be an offer on this condo. By Friday I was leaving messages for Paula and Amy and with no word. Late in the day on Friday I did get a text from Amy and if I recall an voice message from Paula telling me they were tied up all day with personal and business problems. I decided to call the listing agent directly and work with her. Not only did Paula made it clear she was too busy I also found out that the seller actually stated she couldn t do a showing before 3:30 meaning my husband and I could have looked at the condo on Wednesday after 4:00. I no longer felt that after all we had been through with her on the selling side that she deserved our business on the buying side. Handling myself as politely as possible with Paula was my strategy (or in other words killing her with kindness) including when she showed up at my door unexpected to gather her furnishings. When I was surprised to see her she said she sent me a text. After letting her in, I looked and her text it read Will stop in 45 minutes to pick up my stuff. Be in and out fast'. I never con rmed that I was home or that it was a convenient time for me. Once again, her lack of consideration was unprofessional. I was pleasant despite her rudeness. During the couple of weeks before our closing I was in need of information for our lender showing proof of our seller s nal loan commitment. I was told by Amy that we were not allowed to have that because it stated personal nancial information. She said she would be able to forward it to our nancial provider. When I looked at our contract it stated right in there that we would receive a copy by a certain deadline which has already passed. At that point it felt as though they were trying to make things dif cult for us or at best were not knowledgeable about something that is standard in a contract. To top it all off and con rming our nal opinions, Paula didn't show up at our closing. The other agent who was there representing our buyers and the gentleman doing the closing paperwork were surprised that no one had heard from her. He even went as far to say it was unusual to say the least. We say, unprofessional. There were questions at the closing that for the commission amount she did earn she should have been there to help straighten out. There were so many things that went wrong with Paula. Although I feel like I am ranting my husband and I both felt it was important to share this information. Best Regards, Mr. and Mrs. Mark Strunsee